Have you noticed that every time you go to your bank these days, the faces of the tellers behind the counter are unfamiliar? Every time, new faces. The turnover at banks must be phenomenal. Even baristas and cable installers have more longevity. Probably they get paid more.
The problem with such rapid occupational turnover is that employees don’t remain with one company long enough to really learn their jobs. Which means customers can’t get the service they pay for. Getting what they pay for becomes the customer’s job, rather than the service provider’s, which eventually compels the customer to adopt DIY strategies.
Do any companies reward their employees for superior performancefor mastering a set of tasks? I can’t remember ever working for one that did. Maybe that’s why I appreciate being paid a straight commission now. The more competent and efficient I can become, the higher my compensation should be. No excuses.
Other than self-respect, what incentive for excellent performance does an employee of a big company have?
No wonder it’s become a gig economy.