My work as an agent is neither routine nor boring, which makes it fun. After five years, I no longer feel like a novice, but that doesn’t mean I can ever stop learning. Most knowledge workers recognize that continually educating ourselves and monitoring industry intelligence are necessary aspects of our jobs; otherwise, we’d consign ourselves rapidly to obsolescence.
Many of us have been watching and commenting on the latest machinations of big corporations. Because of their size and reach, the largest companies involved in publishing and bookselling must contend with heightened public scrutiny. That’s good, because we need to be reminded that these big corporations establish de facto standards for balancing competition and cooperation, which other businesses in the industry then will emulate. If the biggest companies succeed by dodging taxes, being aggressively adversarial, poaching talent, emphasizing volume over quality, crowdsourcing free content, eschewing customer service, and exploiting their employees, then every other businessperson within the book publishing industry’s entrepreneurial ecosystem will begin to see value in those strategies. Ruthless tactics can appear much less unethical when they’re necessary for survival.
The outrage and dissent, even when inarticulately expressed in debates riddled with inaccuracies, help to reassure me that we haven’t completely lost our ethical sensibilities. And by the way, in the grand scheme, I really enjoy being in a position to advocate for the artist.
Exactly when did kindness and courtesy became unbusinesslike and unsexy? Certain old-fashioned business practices are worth reinstating.